Here at Designer Exchange we like to employ a friendly and straight forward returns policy.
We will at all times adhere to all relevant Irish Consumer Law, with details to this found here.
Please note that in all cases, we sell Pre Loved Product, that is by definition, Second Hand Or Used Goods and therefore will invariably show signs of use or may be missing literature, or boxes, dust bags etc that may have been supplied when the product was sold "New". We will endeavor in all descriptions of products to list what is and what is not included, along with a full and concise assessment of condition etc. If you require more in depth photos of an item before purchasing, please reach out to the online team through our social media channels, email or website chat. Please pay particular attention to sizing. Remember that a "Change of mind" does not constitute valid grounds for a refund.
Please do not expect any item to be in "Brand New" condition unless clearly stated in the products description.
We offer a full exchange on any purchase within 28 days of its received date. It's received date is determined by the date the product was delivered to you, or the date it was collected in store. The item or items must be in the same condition that it was sold in and returned with all items supplied with it. Our tags should also still be attached. The exchange can be for another product or products, or may be refunded to a non expiring gift card for future use.
In the case of a refund, the above also applies with regard to the returning of the product with all of the supplied items and with the tags still in place. Items without any of the supplied accessories etc or without our tag in place will be denied. You must notify Designer Exchange Ltd within 7 days of receiving the item or items that you plan on returning the item for a refund with a valid reason. Please remember that simply "changing your mind" is not a valid reason for a refund. Agreed refunds will be processed in the same manner in which they were paid and in as swift a time frame as possible.
Refunds On Lay Buy Or Deposit Items:
Designer Exchange Ltd offer refunds on deposits placed within 14 days of placing the deposit. If 15 days have elapsed after placing the deposit, the deposit amount paid in so far will be refunded to a gift card for future use.
Designer Exchange Ltd does not refund shipping costs unless the item supplied was either incorrect as per the item ordered, or faulty. Please remember that all of our items are Pre Loved, Second Hand or Used items and not "New". Therefore will invariably show signs of use.
Please direct all queries in relation to returns to firstname.lastname@example.org