Return And Refund Policy
Please do not expect any item to be in "Brand New" condition unless clearly stated in the products description.
Please note that in all cases, we sell Pre Loved Product, that is by definition, Second Hand Or Used Goods and therefore will invariably show signs of use or may be missing literature, or boxes, dust bags etc that may have been supplied when the product was sold "New". We will endeavor in all descriptions of products to list what is and what is not included, along with a full and concise assessment of condition etc. If you require more in depth photos of an item before purchasing, please reach out to the online team through our social media channels, email or website chat. Please pay particular attention to sizing.
How to return:
To return an in store order please contact firstname.lastname@example.org or call 01 430 8180
To return an online order please contact email@example.com
We offer a full exchange on any purchase within 28 days of its received date. The item(s) must be in the same condition that it was sold in and returned with our tags still attached and with all items it was supplied with. The exchange can be for another product(s) or may be refunded to a non expiring gift card for future use in store or online.
We offer a full refund on any purchase within 7 days of its received date. (Excluding Lay Buys/Deposits). The item(s) must be in the same condition that it was sold in and returned with our tags still attached and with all items it was supplied with. Please remember that simply "changing your mind" is not a valid reason for a refund. Agreed refunds will be processed in the same manner in which they were paid and in as swift a time frame as possible.
Returns On Lay Buy Or Deposit Items:
We offer refunds on Deposits/Lay Buys within 14 days of placing the order. If 15 days have elapsed, the deposit amount will be refunded to a Gift Card only. If you have completed payments and received your item(s) but wish to return it, you can do so within 7 days of its received date, for a Gift Card only. Please note if you have exceeded the 3 month period allocated for paying off your Deposit/Lay Buy the item(s) cannot be returned. However, you are welcome to trade the item(s) back to us and receive up to 70% of what you paid back in exchange credit. The item(s) must be in the same condition that it was sold in and returned with our tags still attached and with all items it was supplied with.
Returns on Pre-Order items:
Click here for more info.
Designer Exchange Ltd does not refund shipping costs unless the item supplied was either incorrect as per the item ordered, or faulty. Please remember that all of our items are Pre Loved, Second Hand or Used items and not "New". Therefore will invariably show signs of use.
We will at all times adhere to all relevant Irish Consumer Law, with details to this found here.
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